Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect information, including information associated with our SMS/text messaging program.

1. Information We Collect

Depending on how you use our website and services, we may collect information such as:

• Name

• Mobile phone number

• Email address

• Appointment information

• Appointment preferences

• Waitlist requests

• Scheduling information

• Communications with our office

• Information you voluntarily submit through our website

We collect only information reasonably necessary to provide and manage our services.

2. How We Use Your Information

We may use your information to:

• Process appointment requests

• Manage appointment waitlists

• Notify you when an appointment timeslot becomes available

• Confirm appointments

• Send appointment reminders

• Assist with scheduling or rescheduling

• Communicate appointment cancellations or changes

• Respond to customer service requests

• Provide information requested by you

• Maintain business and service records

• Improve our website and services

• Meet applicable legal and regulatory requirements

3. SMS/Text Messaging

If you voluntarily opt in to receive SMS/text messages from Siva Cherukuri DDS, we may use your mobile phone number to send appointment-related messages.

These messages may include:

• Appointment availability

• Waitlist updates

• Scheduling reminders

• Appointment confirmations

• Appointment scheduling or rescheduling information

• Appointment cancellation notifications

• Related customer-care messages

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to an SMS message.

For assistance, reply HELP.

4. SMS Consent Is Not a Condition of Purchase

Providing consent to receive SMS messages is optional and is not a condition of purchasing services or receiving dental care from Siva Cherukuri DDS.

You may choose to receive appointment-related information through other available communication methods.

5. How We Obtain SMS Consent

We obtain SMS consent when you voluntarily provide your mobile phone number and affirmatively select the SMS consent checkbox on our website or another authorized registration form.

The consent language explains the types of messages you may receive, that message frequency varies, that message and data rates may apply, and how to opt out or obtain help.

6. Sharing of Information

We may share information with service providers that assist us in operating our website, appointment scheduling system, communications, SMS messaging, hosting, technology, or other business services.

These service providers are expected to use information only as necessary to provide services to us and in accordance with applicable requirements.

We do not sell your personal information or SMS consent information to third parties for their own marketing purposes.

SMS opt-in information will not be shared with third parties for unrelated marketing purposes.

7. SMS Messaging Providers

We may use third-party telecommunications or messaging service providers to deliver SMS messages on our behalf.

These providers may process your mobile phone number and message-related information as necessary to deliver the requested communications and support the SMS program.

8. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Information Retention

We may retain personal information, appointment records, communication records, and SMS consent records for as long as reasonably necessary to provide services, maintain appropriate business records, resolve disputes, comply with legal obligations, and demonstrate compliance with applicable requirements.

10. Your Choices

Depending on the information and service involved, you may have choices regarding how your information is used.

For SMS messages, you may opt out by replying:

STOP

For SMS assistance, reply:

HELP

Opting out of SMS messages does not necessarily delete your other account, appointment, or business records.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, improve functionality, analyze website usage, and support security.

You may be able to control certain cookies through your browser settings.

12. Children's Privacy

Our website is intended for use by patients, parents, guardians, and other authorized individuals. We do not knowingly use the SMS program to obtain consent directly from children.

A parent or legal guardian should provide contact information and manage communications where appropriate for a minor patient.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When changes are made, we will post the updated Privacy Policy on our website and update the effective date.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our SMS messaging practices, please contact:

Siva Cherukuri DDS
193 Arch St. Ste. B-C
Redwood City, CA 94062
United States

Please use the contact information provided on our website for current contact details.

15. Related SMS Terms

For additional information about our appointment-related SMS program, including message frequency, STOP/HELP instructions, and SMS consent, please review our SMS Terms & Conditions.